Terms & Conditions

These terms set out the rules for using baseline.agency and the basics of how we work with clients. By using the site you agree to them. If you do not agree, please do not use the site.

If you hire us, the proposal or agreement we both sign governs that engagement. Where it says something different from this page, the signed agreement wins.

Baseline is a design and development studio. This website is operated by:

Baseline Studio SRL
Cluj-Napoca, Romania
Contact: Deaconu Victor
Email: victor@baseline.agency

In these terms, “Baseline”, “we” and “us” mean Baseline Studio SRL. “You” means anyone visiting the site or working with us.

You are welcome to browse the site, share it and get in touch. In return, we ask that you do not:

• use the site for anything unlawful;
• try to break it, overload it or get into parts of it that are not public;
• copy or scrape it in bulk, by hand or by machine;
• send spam or misleading information through its forms.

The site describes what we do. It is general information, not professional advice, and not an offer that binds us. We keep working on it, so parts of it may change or be unavailable without notice.

Every engagement starts with a conversation. After the first call we send a written proposal covering scope, deliverables, timeline and price. Work begins once that is agreed in writing and the deposit is paid.

We work in two ways:

• Projects have a defined outcome and an end date, like a brand, a website or a launch.
• Retainers are for teams who need design and development continuously, month after month.

Prices shown on the site are starting points, not quotes. Your proposal sets the actual fee.

Projects are paid as a deposit to start, then payments tied to milestones. Retainers are billed monthly. The amounts, the currency and the due dates are set out in your proposal.

Unless your proposal says otherwise, fees do not include VAT or other taxes that apply. Third-party costs, such as fonts, stock imagery, hosting and software licences, are yours to cover, and we agree them with you before they are incurred.

The deposit reserves our team’s time and is not refundable once work has begun. If a payment is late, we may pause work until it is settled, and the timeline moves with it.

The proposal defines what is included. If the scope grows mid-project, we flag it as soon as we see it, quote it separately and let you decide. Nothing is added to the timeline or the invoice without your approval.

On a project, revisions run within the rounds agreed in the proposal. On a retainer, requests are handled one at a time, usually within two to three working days, and revised until they are right.

Most projects run four to eight weeks end to end, depending on scope, and you get milestones from day one. Those dates are our commitment to a plan, not a guarantee, unless a fixed deadline is written into your agreement.

Our pace depends on yours. Timelines assume that feedback, approvals, content and access arrive in the rhythm we agree at kickoff. A week of silence on a review is a week added to the timeline.

Neither of us is responsible for delays caused by events outside our reasonable control.

Once the work is paid for in full, you own everything we deliver: design files, source code and brand assets, in your accounts, running without us. Until then, it remains ours.

There are three things that sentence does not cover:

• Third-party materials. Fonts, stock imagery, open-source libraries and platforms stay under their own licences. We tell you which ones apply.
• Our tools. Methods, templates and general-purpose code that we bring to the project stay ours. You get a permanent licence to use them as part of what we deliver.
• Unused directions. Concepts we present that you do not choose stay with us, unless we agree otherwise.

You confirm that you have the right to use everything you give us to work with, including text, images, trademarks and data.

We treat what you share with us as confidential and use it only to do the work. If you want that in writing, we will sign an NDA.

We will not show your work publicly before you are ready to announce it. Once it is public, we may show it in our portfolio and name you as a client, unless we have agreed otherwise in writing.

After handoff we stay available for a support window, set out in your proposal, to make sure everything runs properly. You also get documentation so your team can manage things in house.

Support covers fixing what does not work as agreed. New features and changes of direction are new work, and ongoing support beyond the window is what a retainer is for.

We do not ask for long contracts. A project is one engagement and ends when the agreed work is delivered. A retainer runs month to month, and either of us can end it with the notice stated in your agreement.

If a project stops early, you pay for the work completed up to that point, and we hand over everything that has been paid for.

Either of us can end an engagement immediately if the other seriously breaches the agreement and does not put it right within a reasonable time of being told.

The design, text, code, films and imagery on this site belong to Baseline or to the clients the work was made for. Client names, logos and projects shown here remain the property of their owners. Please do not copy or reuse any of it without written permission. Linking to the site is always welcome.

The site links to services we do not run, including Cal.com, Telegram, social networks and AI assistants. We are not responsible for their content or for how they handle your data.

We stand behind our work, and we fix what does not match what we agreed. What we cannot promise is a specific commercial result, such as revenue, funding, conversion or search ranking, because those depend on things outside our control. The figures and client quotes on this site describe past work. They are not a guarantee of the same outcome for every project.

The website is provided as it is. We do our best to keep it accurate, available and secure, but we cannot promise it will always be free of errors or interruptions.

As far as the law allows, we are not liable for indirect losses, such as lost profit, revenue or data, and our total liability for an engagement is limited to the fees you paid us for it. Nothing in these terms limits liability that cannot be limited by law, including for intent or gross negligence.

These terms are governed by Romanian law. If a disagreement cannot be settled by talking it through, it goes to the competent courts of Cluj-Napoca, Romania. If you are a consumer, this does not take away any protection the law of your own country gives you.

We may update these terms. The date at the top of the page shows the latest version, and continuing to use the site means you accept it. An update here never changes an agreement we have already signed with you.

Questions about these terms: victor@baseline.agency.